Customer Care
We want every Sol Miel order to feel simple, clear, and cared for. Use this page for quick guidance before or after you order.
Order Questions
If you have a question about a product, an order you placed, shipping, or a partnership request, please use our secure Contact Our Team page. This helps us route your message to the right place without publishing personal contact information online.
Shipping Expectations
- Most coffee items are prepared through our fulfillment partners after an order is placed.
- Shipping timing can vary by product, order volume, supplier processing, and destination.
- Free shipping is available on eligible orders over $50.
- If an order contains items from different fulfillment partners, items may arrive in separate packages.
Damaged, Incorrect, Or Missing Items
If something arrives damaged, incorrect, or missing, contact us as soon as possible through the Contact Our Team page. Please include your order number, the item affected, and a short description of the issue. Photos can help us work with the fulfillment partner more quickly when damage is involved.
Returns And Replacements
Coffee is a consumable product, so return and replacement options may depend on the issue, product condition, fulfillment partner, and timing. We review order issues case by case and will do our best to make the next step clear.
First Order Savings
New customers can use WELCOME10 for 10% off qualifying first orders. Free shipping is available on eligible orders over $50.
Our Promise
Sol Miel Coffee Co. is built around premium coffee, sweet moments, and stronger tables. We are a growing small store, and we are committed to improving the customer experience with honesty, gratitude, and care.